Cancellation & Refund Policy
At My Rental Auto ("Company"), we understand that travel plans may change, and we strive to accommodate our customers to the best of our ability. Please review our Cancellation & Refund Policy outlined below:
Cancellation
- You may cancel your reservation with My Rental Auto at any time prior to the scheduled pick-up time.
- To cancel your reservation, please contact our customer service team by phone or email, or log into your My Rental Auto account online.
- Cancellations made within the specified time frame are subject to our cancellation fees, which may vary depending on the rental location, vehicle type, and rental period.
- Please note that failure to pick up the rental vehicle at the scheduled time without prior notification may result in the cancellation of your reservation and forfeiture of any prepaid amounts.
Refunds
- Refunds for cancellations will be processed in accordance with our refund policy.
- Refunds will be issued to the original form of payment used for the reservation.
- Please allow up to [number] business days for the refund to be reflected in your account, depending on your financial institution's processing times.
No-Show Policy
- If you fail to pick up the rental vehicle at the scheduled time without prior notification, it will be considered a "no-show."
- No-shows are subject to our no-show fee, which may vary depending on the rental location, vehicle type, and rental period.
- No refunds will be provided for reservations marked as no-shows.
Modification
- If you need to modify your reservation, please contact our customer service team as soon as possible.
- Modifications are subject to availability and may be subject to additional charges.
Force Majeure
- In the event of unforeseen circumstances such as natural disasters, severe weather conditions, or other events beyond our control, My Rental Auto reserves the right to modify, cancel, or suspend reservations without liability.
Contact Us
- If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at [email address] or [phone number].
By making a reservation with My Rental Auto, you acknowledge and agree to abide by the terms of our Cancellation & Refund Policy.